Bug Fixes

• Fixed bug where attachment archives were not redirecting to the new attachments url
• Fixed bug where export of tickets from reports, with more than 255 columns was failing
• Fixed bug where deleted priorities were visible in reports
• Fixed bug where the wrong app name was showing in some help text

Enhancements

• Now showing contact phone number in the raised by drop down
• New ticket inflow report on Dashboard now shows new tickets and other pending tickets
• API enhancements
• New languages support - now supports Czech, Italian and Korean
• Increased signature length for Staff and Category signatures

New Features

• Advanced search option
• Now possible to save search results and set landing page options on a per staff level to a specific saved search
• New BCC template for Reply template, so that all customer replies can be BCCed to one email ID
• Configurable settings for fields to be displayed on staff new ticket form
• Ability to add private notes to tickets from staff replies to email notifications 
• Added due date condition and due date as action in Smart Rules
• Added set category in the actions list in Smart Rules