New features

• Auto Assignment feature - assign tickets based on round robin assignment
• Advanced search with custom fields based search
• New tags - last_customer_reply and last_staff_reply in notification templates
• Freshbooks integration
• Invoices sent for all HappyFox customers on subscription
• Email field optional on new ticket form
• Quick ticket bar

Enhancements

• Canned responses Export (CSV and Excel)
• Preserving search results view after changing custom field information in the ticket detail page
• Sorting category list alphabetically in the move ticket page
• Retaining sort order in multiple tickets print page and in the tickets list page
• Now including staff signature in Forward ticket template
• Save and View option now available on Create report page
• Additional columns displayed in the tickets Tabular Information export - First response time, Response time and Last closed date
• Changed the customer name and customer email text boxes in smart rule conditions to suggestion based
• Showing type of custom field in the custom fields listing
• Get the public link for Knowledge Base article from article page
• Upgraded rich text editor
• API updates - updating and editing contacts, knowledge base access
• Optimised performance for editing ticket custom fields

Bug fixes

• Fixed bug where in some cases the counts of total tickets and pending tickets for a contact was showing incorrect numbers
• Fixed bug with incorrect calculation of response time in reports
• Fixed bug where category option was visible in the smart rules conditions drop down
• Fixed bug where some dependent custom fields were appearing before the value in the parent field was chosen
• Fixed some bugs with Batchbooks CRM integration