Fixed bug where category it was possible to set the category prefix to more than 6 characters
Sorting category listing to alphabetic order in My Queue, ticket list pages
Open tickets from reports view in new tabs
Added new columns Due date and Assigned to to reports tabular view
Added a pending view filter to the ticket list page on the customer panel
Fixed bug where the last workschedule in an account could be deleted, which also sometimes, did not save SLAs when they were added
Fixed bug where if there were multiple phone numbers in the CSV source file, not all numbers were getting imported. Also, in the same import, fixed a bug where customer phone numbers when imported with a country code, was not saving with the actual country code, but with the country code set in the Default Manage of that account
API Enhancements (Canned actions API end point, some changes to KB API)
Unsubscribe link added to mailers and workflow for the same has been taken care of