• ALL NEW! Integration with Salesforce CRM
• ALL NEW! Integration with Infusionsoft CRM
• ALL NEW! Due date based advanced search
• ALL NEW! Scheduled reports (available only on Mighty plan)
• Support for inline images in KB articles
• Related KB articles and Forum posts while creating new ticket on support center
• New login options on Support center - Twitter and Facebook

• Search by status via Advanced Search. Now possible to search for tickets with one status or another
• Improved workflow to disable a staff user - while disabling a staff introduced a new option to assign tickets to another staff. Tickets in Completed behaviour statuses will not be reassigned and contact replies to these tickets will un-assign the ticket and change the status to the default status
• Improved search query for fetching tickets and custom field values (from new custom fields structure)
• Search by contact group name in Advanced Search
• Now showing an alert when a user disassociates his/her own name from the report's "Associate Staff Section"
• Enhancements for Support Center and new KB home on Support Center
• Update customer - Yes/No option added to Canned Actions
• Checking for presence of categories visibility, and if no category is made available to contact, then the new ticket form is not shown
• Contact groups list sorted alphabetically
• Showing absolute time for date columns like Created on, when added to column view
• Exporting contact group name along with customer activity view report
• Now possible to remove ticket due date in add update/add private note/mass reply forms
• Added previous/next ticket links at the bottom of the page too
• UI enhancement for long staff usernames causing items to overlap in the assign to drop down in the ticket box
• Security enhancements
• Displaying KB article feedback numbers for staff view of article
• New sorting option - by status for tickets list page
• New configurable option for maintaining edited subject in incoming emails - option present under category settings
• Activity log for Edit Subject introduced
• Cool new 404 and 500 error pages

• Fixed minor UI issue where the links on the top right in the staff panel were shown in two lines

The December roll out will take place on Dec 15, 2013, between 8 - 11 AM IST.