There are multiple ways through which service requests can be raised within a Service Desk. Requesters can request for a service through any one of the channels below,
1. Through Self Service Portal
- Login to the Service Portal as a requester.
- Navigate to Service Catalog.
- Users can then browse the service catalog and select a catalog item and then raise a service request by selecting from a predefined list of products or services available in the catalog.
- Once they submit, a new service request will be created and assigned to the respective team.
2. Phone
- Users can call a dedicated support phone number. Support agents can then create service requests on behalf of the requester from agent portal based on the information provided over the call.
- E.g Dialpad integration in Service Desk