Creating a support ticket via Support Center allows you to keep track of the status of the ticket and also to manage the history of tickets raised by you or your colleagues in one place.
To create a ticket via Support Center do the following:
1. Visit the support URL provided to you (It generally looks like http://support.domainname.com or http://domainname.happyfox.com)
2. Login to your help desk account.
3. Click on the ‘New Ticket’ tab.
4. Fill out the form and mention all the details related to your issue and attach files if required.
5.Click on the Create Ticket button.
6.The ticket will be created and can be viewed in the ticket list page.