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Create ticket via Support Center

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Submit a support request through your company's Support Center, either without an account or after logging in. Prefer email instead? See Create Ticket via Email.

Do you already have a Support Center account?

  No account Submit without logging in Fastest way to send a one-off request ›
  Have an account Submit after logging in Lets you track and reply to the ticket later ›

Submit without logging in

  1. Go to your company's Support Center (for example, yourcompany.happyfox.com).
  2. Click Submit Ticket in the top navigation.
  3. Select a Category, then enter a Subject and Message describing the issue.
  4. Optional: drag a file into the attachment area, or click Browse for a file.
  5. Under Contact Details, enter your name, email, and any other fields your company asks for.
  6. Complete the CAPTCHA if it appears.
  7. Click Create Ticket.

​ ​ Note ​ Submitting a ticket this way also creates a contact record for you. You'll get an email to activate your account so you can log in and track the ticket later.

Submit after logging in

  1. Go to your company's Support Center and click Login.
  2. Log in with the method your company has set up. This may be single sign-on or an email-based login, depending on your account.
  3. Click New Ticket.
  4. Fill in the ticket form and click Create Ticket.

Once logged in, you can also track existing tickets, reply to agents, and see your ticket history. Don't have an account yet? See Using the Contact Portal for how to register and what you can do after logging in.

Frequently asked questions

Why do I see a login page instead of the New Ticket form?

The Contact Center you're trying to access may be configured to show the Login page first. This usually happens when there are no public Knowledge Base articles, or when the setting "Allow contacts to view the Knowledge Base without logging in" is turned off. If you don't see a Submit Ticket option, the Contact Center you're viewing may have disabled ticket submission. If you need assistance, please contact the support team for that Contact Center directly.

Which fields do I need to fill in?

This depends on how your company set up the form. Category, Subject, and Message are required by default, along with your name and email. Your company may add or require additional fields.

How do I check the status of a ticket I submitted?

Log in to the Support Center and open My Tickets.

Continue reading

Using the Contact Portal › Create Ticket via Email ›

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