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October 2013 - Release notes

New features

  1. ALL NEW! Customer panel homepage and Knowledge base design
  2. ALL NEW! Google Single Sign on - Use your Google Apps accounts to sign in to HappyFox. Available only for staff panel
  3. Google Market place presence
  4. ALL NEW! SAML support - Integration with Onelogin
  5. ALL NEW! Reports API end points
  6. HappyFox mobile app for Windows now here!
  7. Next and previous links now available on ticket detail page to go across tickets


  1. Custom fields enhancements, especially in report export where custom field values are exported
  2. Performance improvements in various areas of the app
  3. Excel export related enhancements
  4. Mail receiver enhancements
  5. New condition available in Smart Rules, SLA and Reports - Number of ticket updates (only includes staff and customer messages)
  6. New condition available in Reports - Updated by (staff)
  7. Links shown in the ticket detail page now open in a new tab. Available both in staff panel and customer panel
  8. New column - Created On now available as a configurable option for the compact view in tickets list
  9. Customer group name now displayed in ticket box along with customer email ID

Bug Fixes

  1. Fixed bug where canned actions were not getting populated in the add update form, when rich text editor is disabled - caused due to the optmizations done for loading tinymce js (Already Live)
  2. Pagination related fixes in ticket list page (Already Live)
  3. Caught exception while trying to delete some SLAs (Already Live)
  4. Fixed bug where the number of tickets per page was not honoured in tickets compact view (Already Live)
  5. Minor JIRA bug fixes
  6. Fixed bug where same holiday could not be added to two work schedules
  7. Some bug fixes in Chargify related code
  8. Bug fix for regex for pattern matching to display hyper links for Text type Custom fields in the ticket detail page, when present
  9. Fixed bug when there was an error thrown when a client logged in using LDAP (HDP only)
  10. Fixed bug where unintentional attachments were accessible via the URL on the customer panel
  11. Fixed bug when a report is cloned and changing the conditions of cloned reports affected the original report data too
  12. Fixed bug on Dashboard, where the critical tickets count was being wrongly displayed
  13. Fixed bug in advanced search where text type custom fields search was not showing results
  14. Fixed bug in Reports conditions, where it was not possible to choose tags or values of a multiple option custom field as a condition


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