Oct 24, 2013
4145
New features
- ALL NEW! Customer panel homepage and Knowledge base design
- ALL NEW! Google Single Sign on - Use your Google Apps accounts to sign in to HappyFox. Available only for staff panel
- Google Market place presence
- ALL NEW! SAML support - Integration with Onelogin
- ALL NEW! Reports API end points
- HappyFox mobile app for Windows now here!
- Next and previous links now available on ticket detail page to go across tickets
Enhancements
- Custom fields enhancements, especially in report export where custom field values are exported
- Performance improvements in various areas of the app
- Excel export related enhancements
- Mail receiver enhancements
- New condition available in Smart Rules, SLA and Reports - Number of ticket updates (only includes staff and customer messages)
- New condition available in Reports - Updated by (staff)
- Links shown in the ticket detail page now open in a new tab. Available both in staff panel and customer panel
- New column - Created On now available as a configurable option for the compact view in tickets list
- Customer group name now displayed in ticket box along with customer email ID
Bug Fixes
- Fixed bug where canned actions were not getting populated in the add update form, when rich text editor is disabled - caused due to the optmizations done for loading tinymce js (Already Live)
- Pagination related fixes in ticket list page (Already Live)
- Caught exception while trying to delete some SLAs (Already Live)
- Fixed bug where the number of tickets per page was not honoured in tickets compact view (Already Live)
- Minor JIRA bug fixes
- Fixed bug where same holiday could not be added to two work schedules
- Some bug fixes in Chargify related code
- Bug fix for regex for pattern matching to display hyper links for Text type Custom fields in the ticket detail page, when present
- Fixed bug when there was an error thrown when a client logged in using LDAP (HDP only)
- Fixed bug where unintentional attachments were accessible via the URL on the customer panel
- Fixed bug when a report is cloned and changing the conditions of cloned reports affected the original report data too
- Fixed bug on Dashboard, where the critical tickets count was being wrongly displayed
- Fixed bug in advanced search where text type custom fields search was not showing results
- Fixed bug in Reports conditions, where it was not possible to choose tags or values of a multiple option custom field as a condition