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TOP ARTICLES
How to configure an Office 365 SMTP Relay Connector
How to set up single sign on using Active Directory with ADFS (Active Directory Federation Service) based on SAML in HappyFox
Converting incoming emails into tickets
Enable Integration with LogMeIn Rescue
HOWTO: Calculate ticket resolution time considering Business Hours (excluding non-working hours, weekends and holidays)
How to make Email Address optional while creating a new ticket
Replying to Tickets
Configure Gmail to Forward Emails
Reset/Change Password(Self)
Enable single sign on for your customers with JSON Web Token
SECTIONS
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Account Setup
(40)
Add time spent on a Ticket
Billing Section
Cancel your HappyFox subscription
Change account password
API
(3)
API for HappyFox
How to get field IDs from HappyFox
Using API to Set Multiple-Option Custom Fields
Asset Management
(2)
Creating, Editing and Linking Assets
Reporting on Assets
Common Issues
(9)
Can I recover a deleted ticket?
Can we delete an agent account in HappyFox?
Glossary
Handling Microsoft outlook inline messages or attachments
Contacts
(10)
Add Customer Contacts
Change contact for multiple tickets
Change Contact/Raise by of the Ticket
Export Contacts
Email and HappyFox category setup
(9)
Advanced Incoming email settings options - Avoid losing/missing mails
Auto add BCC to outgoing emails
Choosing the ‘From’ name for outgoing email notifications
Configure Email Categories
End User Guide
(7)
Create ticket via email
Create ticket via Support Center
How do I check the status of a ticket as a customer?
Manage password for customer accounts
Engage Helpdesk Staff
(18)
About agent panel
Add multiple agents
Assign Tickets
Change other agent's password
Getting to know HappyFox
(36)
Add help text to custom fields
Add images to your Canned actions
Back up or export of my helpdesk data
Clone a Ticket
HappyFox API
(3)
Enabling API in your HappyFox account
HOWTO: Create a ticket using HappyFox API and C#
Sample script for creating tickets with attachments using API
HappyFox Mobile app
(13)
Can I attach media from my Android device?
Can I attach media from my iPhone/iPad?
Dashboard for Android app
How to add updates to a ticket
HappyFox New
(33)
Accessing Knowledge Base from a Ticket Page
Add a related ticket
Adding Ticket Reply
Agent Collision
HappyFox Support Center
(10)
Access Support Center and Customer Portal
Create Knowledge Base Content
Creating SEO friendly URLs for KB articles
CSS Customization in HappyFox Support Center
Help Desk Automation
(20)
Add Subscribers to tickets automatically using Smart Rules
Auto Assignment : Round Robin based on Active Agents
Auto Assignment : Round Robin based on Active Agents with Load Balance
Auto Assignment : Round Robin Method
Integration
(64)
Adding HappyFox Chat to Your Support Center
Configure Baremetrics Integration with HappyFox
Configure Batchbook Integration with HappyFox
Configure Chargify Integration with HappyFox
Manage Tickets
(42)
Add a private note
Add CC and BCC fields
Add related ticket
Add Tags to a ticket
Mobile Release Notes
(1)
What's new in 1.9.5?
Personalization
(4)
Add company name, logo and colors
Custom Fields: Can you set order for drop down values?
Customize Support Center with Custom CSS and JS
Personalize your HappyFox domain name
Release notes
(48)
April 2012 - Release notes
April 2013 - Release notes
April 2014 - Release notes
April 2017 - Release notes
Reports
(20)
Analyze Agent activity
Analyze Agent Performance
Analyze Response Stats
Analyze your customer activity
Security
(8)
Account Lockout on multiple invalid login attempts
Auto log out on inactivity
Collect consent from your end users
Minimum Password Requirements
SLA
(3)
Create and Manage Service Level Agreements
Identify SLA Breaches
SLA about to breach
