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TOP ARTICLES
Enable Integration with LogMeIn Rescue
Converting incoming emails into tickets
HOWTO: Calculate ticket resolution time considering Business Hours (excluding non-working hours, weekends and holidays)
Configure Gmail to Forward Emails
Replying to Tickets
Staff login and password reset
How to set up single sign on using Active Directory with ADFS (Active Directory Federation Service) based on SAML in HappyFox
Configure Email Categories
Credentials of Account administrator
Handling ticket custom fields
SECTIONS
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Account Setup
(36)
Add time spent on a Ticket
Change account password
Change the Time and Language Settings
Configurable settings for fields to be displayed on staff new ticket form
API
(3)
API for HappyFox
How to get field IDs from HappyFox
Using API to Set Multiple-Option Custom Fields
Common Issues
(9)
Can I recover a deleted ticket?
Can we delete a staff account in HappyFox?
Glossary
Handling Microsoft outlook inline messages or attachments
Customer Contacts
(7)
Add Customer Contacts
Contact group - Category association
Export Contacts
Import contacts
Email and HappyFox category setup
(8)
Advanced Incoming email settings options - Avoid losing/missing mails
Choosing the ‘From’ name for outgoing email notifications
Configure Email Categories
Configure Gmail to Forward Emails
End User Guide
(7)
Create ticket via email
Create ticket via Support Center
How do I check the status of a ticket as a customer?
Manage password for customer accounts
Engage Helpdesk Staff
(11)
About staff panel
Add Staff
Assign Tickets
Auto Assignment based on Active Staff
Getting to know HappyFox
(29)
Add images to your Canned actions
Back up or export of my helpdesk data
Clone a Ticket
Creating a Knowledge Base Article from a Staff Update in a HappyFox
HappyFox API
(3)
Enabling API in your HappyFox account
HOWTO: Create a ticket using HappyFox API and C#
Sample script for creating tickets with attachments using API
HappyFox Mobile app
(13)
Can I attach media from my Android device?
Can I attach media from my iPhone/iPad?
Dashboard for Android app
How to add updates to a ticket
HappyFox Support Center
(10)
Access Support Center and Customer Portal
Create Knowledge Base Content
Creating SEO friendly URLs for KB articles
CSS Customization in HappyFox Support Center
Help Desk Automation
(12)
Add a Permalink to your notifications
Add subscribers using Smart Rules
Create an Archive of All Staff Responses
Create and Manage Smart Rules
Integration
(50)
Adding HappyFox Chat to Your Support Center
Enable integration with Batchbook - Social CRM
Enable Integration with Facebook
Enable integration with FreshBooks
Manage Tickets
(40)
Add a private note
Add CC and BCC fields
Add related ticket
Add Tags to a ticket
Mobile Release Notes
(1)
What's new in 1.9.5?
Personalization
(4)
Add company name, logo and colors
Custom Fields: Can you set order for drop down values?
Customize Support Center with Custom CSS and JS
Personalize your HappyFox domain name
Release notes
(39)
April 2012 - Release notes
April 2013 - Release notes
April 2014 - Release notes
April 2017 - Release notes
Reports
(13)
Analyze Response Stats
Analyze staff activity
Analyze Staff Performance
Analyze your customer activity
Security
(2)
Password Policy Management
Restrict access to HappyFox based on user IP
SLA
(3)
Handling Service Level Agreements
Identify SLA Breaches
SLA about to breach
