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How to configure an Office 365 SMTP Relay Connector
How to set up single sign on using Active Directory with ADFS (Active Directory Federation Service) based on SAML in HappyFox
Converting incoming emails into tickets
Configure LogMeIn Rescue Integration with HappyFox
HOWTO: Calculate ticket resolution time considering Business Hours (excluding non-working hours, weekends and holidays)
How to make Email Address optional while creating a new ticket
Configure Gmail to Forward Emails
Reset/Change Password(Self)
Enable single sign on for your customers with JSON Web Token
Configure Email Categories
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Account Configuration
(122)
Access Support Center and Customer Portal
Account Lockout on multiple invalid login attempts
Add Customer Contacts
Add images to your Canned actions
Getting Started
(140)
About agent panel
Add company name, logo and colors
Add help text to custom fields
Add multiple agents
Mobile App
(14)
Can I attach media from my Android device?
Can I attach media from my iPhone/iPad?
Dashboard for Android app
How to add updates to a ticket
Reporting and Analytics
(21)
Analyze Agent activity
Analyze Agent Performance
Analyze Response Stats
Analyze your customer activity
Tips and Tricks
(9)
Create an Archive of All Staff Responses
Enable integration with Zapier
Glossary
How to reduce the Time Spent that was added in a ticket?
Working with Tickets
(75)
Accessing Knowledge Base from a Ticket Page
Add a private note
Add a related ticket
Add CC and BCC fields
