Showing articles from new ticket auto-responder tag

How to send attachments to customers when creating a new ticket?

If your contacts are not receiving any files that you attach when you create a new ticket on their behalf, enable this setting in your New Ticket Auto- responder [email notification][1]. * Navigate to **Manage** >> **Notifications** >> **[Contact Notifications][2] >> New Ticket Auto-responder**. * Go to Templates…

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