Automatically start timer when an agent opens a ticket
The time spent by an agent on a ticket can be measured from the instant an agent opens a ticket. An automatic timer will appear in the footer of the ticket details page. ![][1] > Note: This feature is available only on the version of accounts that have _**Main Menu**_ > _**Channels**_ The timer inside the ticket re…
Enabling Auto-Timer for Time Spent on Tickets
The "auto-timer" feature for "[Time Spent][1]" option helps in starting a timer that automatically calculates the time spent for a ticket update. > Available in all pricing plans. **Steps to Enable "Auto-Timer":** 1. To enable the "Auto-Timer" option, go to "Manage >> Categories". You will be able to enable the opt…
