Service Requests - Related Information Sections
The right section in the Service Request details page displays the following information in separate card(s). 1. **Requester Information** 2. **Service Requests Information** 3. **Time Spent** 4. **Tags** 5. **App Integrations** 6. **Actions in Details page** ## Requester Information The details of…
Understanding the Service Request Listing Page
The Service Requests Listing Page is a central hub that provides support agents and admins with a comprehensive view of all the service requests in Service Desk. In this article, we will explore the various components of the Listing Page and how they can be utilized to streamline support operations and enhance product…
How to initiate bulk action over service requests?
**Bulk actions** are useful to support agents in cases where the agent will have to perform the same action on multiple Service Requests. This article will explain how to perform bulk actions from the listing page 1. Once you choose more than one Service Request from the listing page the **bulk editing action bar** w…
