Service Request Management - Setup & Configurations
## Create Service Request Form Customization [How to configure and customize the create ][1][service requests][2] [form?][3] ## Service Request Statuses [How to configure and customize different statuses for the service requests, team wise][4] ## Service Request Priority [Configuring priority for ][5][service req…
Understanding the Service Request Listing Page
The Service Requests Listing Page is a central hub that provides support agents and admins with a comprehensive view of all the service requests in Service Desk. In this article, we will explore the various components of the Listing Page and how they can be utilized to streamline support operations and enhance product…
How to initiate bulk action over service requests?
**Bulk actions** are useful to support agents in cases where the agent will have to perform the same action on multiple Service Requests. This article will explain how to perform bulk actions from the listing page 1. Once you choose more than one Service Request from the listing page the **bulk editing action bar** w…
How to create a service request?
Service Desk agents have the ability to raise service requests on behalf of the requesters. This is particularly useful when requesters require assistance in raising service requests or when it cannot be fulfilled through self- service options. In this guide, you will learn the process of creating service requests thr…
What is Service Request Management?
## What are Service Requests? **Service requests** can be defined as formal** requests made by end-users to acquire** **specific** **services, assistance, or information from a team, vendor or employee**. They differ from incidents as they are not centered around unplanned interruptions or quality reductions in servi…
