You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.

Showing articles from Filters tag

How to use filters and setup custom filters in Service Desk?

Using filters, agents can drill down the incidents in a specific queue to match certain conditions based on their need and use cases. ## Team filter in the Left Panel * **Team** **filters** will be available in the **left panel** of the incident listing page below the Queues. * This will help the agents to quic…

scroll to top icon