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Showing articles from Agent Scripting tag

Create and Manage Agent Scripts

This Article covers everything you need to know about creating, modifying and deleting agent scripts in your HappyFox account. Applicable Plans: ✖️ Mighty ✖️ Fantastic ✖️ Enterprise ✔️ Enterprise Plus Permission Alert 🔐 : You would require " Manage Agent Scripts" managerial permission to access this management mod…

Launching Agent Scripts in Tickets

-— facebook open graph tags ---— twitter card tags additive with the og: tags --JSON-LD markup generated by Google Structured Data Markup Helper. Agent Scripts provide contextual guidance to agents while they are on a support call, to troubleshoot a customer’s query, making use of the step-by-step visual guidance prov…

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