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Showing articles from Agent Scripting tag

Create and Manage Agent Scripts

This Article covers everything you need to know about creating, modifying and deleting agent scripts in your HappyFox account. Applicable Plans: ✖️ Mighty ✖️ Fantastic ✖️ Enterprise ✔️ Enterprise Plus **Permission Alert 🔐**: You would require " Manage Agent Scripts" managerial permission to access this manageme…

Launching Agent Scripts in Tickets

Agent Scripts provide contextual guidance to agents while they are on a support call, to troubleshoot a customer’s query, making use of the step-by- step visual guidance provided. Applicable Plans: ✖️ Mighty ✖️ Fantastic ✖️ Enterprise ✔️ Enterprise Plus > In HappyFox, [Agent Scripts][1] can be invoked from the …

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