🎉New Feature Released: Contact Group Custom Fields (CGCF). Click here to learn more.

announcement close button

Showing articles from private comment tag

Internal Collaboration via Private Notes

Internal support staff can exchange information on a ticket with other staff members using private notes. Any information added as a private note is appended to a ticket but not made visible to the customer, ensuring that these conversations remain _private_ at all times. **Watch a Feature Walkthrough 📽:** A private…

scroll to top icon