HappyFox Workflows enables users to trigger a workflow manually from HappyFox Help Desk. In addition to the other systemic triggers like Smart Rules, this option to trigger a workflow on-demand by a human user is allowed. 
 

Prerequisite
Webhook feature needs to be installed and marked active in HappyFox Help Desk > Apps > Goodies. Refer to section ‘enable integration with Webhooks’ in the article.

Enabling manual trigger:

• Log in to HappyFox workflows.
• Click ‘Create Workflow’ button. 
• Enter a Workflow Name.
• Toggle the ‘Trigger from HappyFox Help Desk Application?’ setting ON. 
• Click ‘Create Workflow’.

Using the manual trigger in Helpdesk

• Log in to HappyFox Help Desk. 
• Open a ticket and navigate to the Ticket Details page.
• Click the ‘Workflows’ dropdown button available on top of the card. If you are not able to view this option, reach out to the support team to enable the same. 
• The workflow created will be available for a manual trigger.

Continue Reading: How to complete a webhook Set up in HappyFox Workflows?