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Home > HappyFox Help Desk > Getting Started > Getting Help > Personalized one-on-one assistance
Personalized one-on-one assistance
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From product illustration videos to extensive documentation of features in our knowledge base, you'll have everything at your disposal to get started with HappyFox.

However, there might be instances where you have queries related to HappyFox that requires personal assistance.


You can now instantly request for help in two ways:

  • A bookable one-on-one session with our customer success manager - best suited for detailed Q&A and product workflow discussions.

  • A live chat with one of our customer success representative - best suited to address small issues quickly.

A one-on-one session with customer success manager:

Q&A session support is available for to enterprise plus plan customers. However, it is available for all accounts during the trial period.

Only Account Administrators will be able to schedule Q&A sessions.

To book a session with one of our customer success managers,

  1. Click on the Support icon in the top bar.

  2. In the subsequent drop-down click on "Book a session".

  3. You'll be redirected to a booking page where you can book a 30-minute slot.

  4. Fill in your contact details to confirm your booking. 

  5. You'll receive an email containing the event-related information. 

Live chat with customer success representative:

Live chat support is available for all plans and to all agents.

To initiate a live chat with one of our customer success representative,

  1. Click on the Support icon in the top bar

  2. In the subsequent drop-down select "Chat with us".

  3. A new chat would popover on the bottom right. Attach relevant files, ask your helpdesk-related queries and get them clarified with our customer success representative via chat!

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