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This setting lets you receive consent from your end users for processing their data, thereby complying with GDPR.
1. Navigate to Main Menu > Support Center > GDPR to view the “GDPR Preferences” at the end as shown below.
Note: Any staff who has “Access Support Center Settings” permission can manage the GDPR settings.
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You can choose to include the consent in new ticket form and contact registration form by choosing the check box provided for each page.
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On enabling, you can also edit the text to be displayed and add external links in case you want to link it to your privacy policy.
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If this setting is enabled, HappyFox will enforce the contact to provide consent while registering on the support center and each time while raising a support ticket without logging in.
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If you have setup more than one brand and wish to customize the consent text/links for each brand, ensure to select the right brand from the brand selection dropdown at the top right of the same page.
7. You can also collect consent from the support widget. To do this, go to Main Menu > Apps > Goodies > Support Widget > Open the widget.
How it appears to contacts?
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At the support center side, if the contact is trying to register an account, the consent gets displayed as shown below. The contact will not be able to proceed with the registration without giving the consent.
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Similarly, when the contact tries to create a ticket via “Support Center” the consent will be collected in the bottom of the new ticket form as shown below.
Where can I see the Consent Details of a contact?
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When this feature is enabled, agents can view more details on the consent action for each contact in the contact detail page
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The “Recent GDPR Consent” section will include the date at which the contact has provided the consent for account creation and ticket creation.
