Your availability status determines whether you can receive incoming call notifications or not.

Who Can Change Availability?

Only agents who are part of call routing (via Category or IVR) will see and be able to toggle their availability status.

How It Works

• Available
  You will receive incoming call notifications when your status is set to Available.

• Unavailable
  You will not receive any call notifications while marked Unavailable.

Auto Status Updates

• When you're on a call, your status is automatically set to Busy.
• Once the call ends, your status returns to Available.
• You are marked Unavailable upon logout and automatically set to Available upon login.

How to Change Your Status

1. Locate the Availability Toggle in the top-right action tray of the Helpdesk interface.
2. Click the toggle to switch between Available and Unavailable.

Note: This toggle allows you to control your call availability without affecting access to tickets or other workflows.