When your workflow encounters an issue or fails, you can use the Run History feature to troubleshoot and resolve the problem. Here’s how you can utilize this feature effectively:

• Open your Workflows account.
• Click on Menu -> Run History
• You can filter the executions by workflow name, date, or specific field values such as ticket_id. The executions are categorized by their run status, from queued to completed.

• Click on the run history of the individual workflow you want to examine.
• Scroll through the workflow steps to locate where the workflow failed.
• You will see an error message on the failed step, which will help you understand what went wrong.
• If you have enabled the notification settings for the workflow, you will receive an email with the error message.
• The email will also include a link to the run history, allowing you to quickly access and troubleshoot the issues

By following these steps, you can effectively debug and fix any issues in your workflow.