What is a Service Catalog?

Service Catalog is a single source of information on the various services, service and product offerings of an organisation available to the employees for requesting. It helps in standardising the request management and request fulfilment process and to improve the overall operation efficiency.

In HappyFox Service Desk, Service Catalog has two key components 

1. Catalog Groups 
2. Catalog Items

Using catalog groups and catalog items,

• Service desk admins can organise and present the service and product offerings in a structured manner to the end-users.
• This hierarchical structure will enhance user experience by presenting a structured and organised view of the available offerings, making it easier for employees or end-users to find and select the services that align with their needs.
• Additionally, it simplifies the process of request management, contributing to a more efficient service experience. 

What are Catalog Items?

Catalog item represents an individual service or product or resource that will be available for the users to request or access through the service catalog. Each catalog item provides detailed information about a specific service, including its description, features, specification, pricing (if applicable), and instructions on how to request or utilize the service. Catalog items are typically organized within catalog groups to create a structured hierarchy within the service catalog.

For example, in an IT service catalog, catalog groups could represent different types of service categories such as Hardware, Software, Network Services, Security Services, etc. Each catalog group would contain the relevant items or services associated with that category.

Required Permission

Manage Catalog Items

• You will need the above permission to view the Asset Management module within the Service Desk.
• This is a Team level - Managerial Permission.
• The above permission will be available under Roles and Permissions > Role Type: Team > Managerial tab > Service Catalog Section.

How to create a Catalog Item?

1. Navigate to Main Menu > Service Catalog > Catalog Items sub module

2. Click on the +button. This will open the Create Catalog Item right panel

3. The following details will be available in the form

*mandatory fields

4. Click on Save button

5. A new catalog item will be created and you will be directed to the Catalog Item details page. 

6. You can configure other form fields and settings for the catalog item here in the right section. 

Overall, Catalog Items provides a structured and detailed information of the service offering, making it easier for employees or end-users to find and select the services that align with their needs.

Catalog Items - Listing Page

• All the catalog items created will be listed in this page along with the image and the key information of the item.

• You can search for an item using the search box at the top of the page. 

Edit Catalog Item

• You can initiate the edit action in two ways from the listing page, 

  • By clicking on a catalog item row or, 

  • By clicking on the more options icon (three dots) on the rear end of a row and then choose Edit.

• This will open up the Edit Catalog Item Page

• You can update or add the required fields and then click on Save to update the changes done.

Delete Catalog Item

• You can initiate the delete action by clicking on the more options icon (three dots) on the rear end of a row and then choose Delete.

• A Delete Confirmation popover will be displayed that this action cannot be reversed.

• Click on Delete to delete the catalog item.