To create your support tickets through email follow the below steps:

1. Compose an email to the support center email ID provided to you (it generally looks like support@company.com)

2. Specify a subject line with keywords that quickly summarizes your problem.

3. Describe the issue you are facing in detail. Add screenshots wherever you feel is necessary.

4. Provide necessary steps to reproduce the issue. 

5. Send the email. 

6. When you get a notification or reply from the help desk staff the subject of your email is normally appended with the ticket ID that is unique to your issue, which can be used for all future communication with help desk staff.