Apr 25, 2023
HappyFox uses few sub-processors to assist in providing functionality in its products and platform. A sub-processor is a third party data processor engaged by HappyFox who agrees to receive data from HappyFox & process it for a specific purpose while adhering to similar Data Security and Data Privacy obligations HappyFox has, as a data processor.
Here is the current list of sub-processors used in HappyFox platform.
|Sub-Processor||Services used||Purpose||Location||Applicable Products|
|Amazon web services (AWS)||Hosting & Infrastructure||HappyFox hosts its applications, services and customer data on Amazon web services.||USA, Germany||All|
|Cloudflare||Content Delivery Network||HappyFox uses the global CDN (Content Delivery Network) from Cloudflare to enhance application performance and mitigate DDoS attacks, service abuse & other risks. All traffic in & out of HappyFox products will flow through Cloudflare network.||USA||All|
|Twilio *||SMS APIs||Incoming SMS messages are processed by Twilio and eventually sent to HappyFox. Outgoing SMS messages will be sent to Twilio and be eventually sent to end users' phone number.||USA||Helpdesk, Chat|
|Google Cloud Platform *||Language translation API||When translation is on, all chat messages are sent to Google translation platform for translating them to a set target language.||Global||
|Microsoft Azure *||Cognitive Services||Will be used for powering AI features across all of our products||Global||
|HappyFox Technologies LLP||Software Development and Application Support||HappyFox Technologies help develop the HappyFox products and provide support to resolve issues||India||All|
* - Applicable only when the corresponding features are opted-in.