HappyFox lets you create different roles which have customized set of access level/permissions within the app. Each agent in HappyFox is associated with one of these roles.
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Watch a Feature Walkthrough 📽:
Create a role
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Navigate to Manage >> Roles & Permissions
Note: Other than account admin, only agent with “Manage Agents” permission can view this section.
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Click on “+” button next to the “Roles” to create a new role.
Note: HappyFox is shipped with 2 default customizable roles– Admin and Agent. Admin role has complete access to all the features while the agent has restricted access.
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A role has two sets of permissions: Managerial permission for accessing and editing application-level functions and Ticket Level Permissions for ticket level actions.
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Enable the desired permissions for the role and click on “Create” to create the role.
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You can then assign this role to existing or new agents.
Note: To know how to add new agents and assign roles, refer to this article
Edit/Delete/Clone Roles
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To edit any role, click on the ellipses present at the end of the row as shown below and choose edit.
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If you wish create a role which similar to an existing role but with less/more access, than you can choose to clone an existing role. This will create a clone of the selected role with pre selected permission for the ease of role creation.
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Choose delete to remove the role from your helpdesk. Deleting a role will ask you for the new alternate role to which all the existing agents should be reassigned.
If you are using HappyyFox Classic version, refer to the attached document.