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Showing articles from assignment tag

Dynamic Auto-Assignment through smart rules

In HappyFox, agents can be dynamically assigned to tickets in real time, upon satisfying a condition, via Smart Rules. HappyFox allows you to set dynamic assignments based on key ticket events such as ticket creation, first response by an agent and last response by an agent. Available on all Pricing Plans Impor…

Auto Assignment : Round Robin based on Active Agents

HappyFox lets you automatically assign agents to tickets through an auto-assignment algorithm that aims to maximize agent engagement - Round Robin based active agents. Available on Fantastic and higher pricing plans The goal of this auto-assignment is very simple - assign tickets to each active agent in a round-ro…

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