Showing articles from assignment tag

Dynamic Auto-Assignment through smart rules

In HappyFox, agents can be dynamically assigned to tickets in real time, upon satisfying a condition, via Smart Rules. HappyFox allows you to set dynamic assignments based on key ticket events such as ticket creation, first response by an agent and last response by an agent. > Available on all Pricing Plans **Import…

Auto Assignment : Round Robin based on Active Agents

HappyFox lets you automatically assign agents to tickets through an auto- assignment algorithm that aims to maximize agent engagement - **Round Robin based active agents.** > Available in all pricing plans The goal of this auto-assignment is very simple - assign tickets to each active agent in a round-robin manner. …

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