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Showing articles from Change Management tag

How to create a Change?

Required Permission(s) Agents with the any one of theĀ team level permissions listed below will be able to create a change request, 1. Create ChangesĀ in Associated Teams * Agents with this permission can create a changeĀ in any of the Team(s) and Assignment Groups to which they are part of. * This is aĀ  Team leve…

Overview of Change Details Page

Required Permission(s) Depending on the action that needs to be performed there are multiple team level permission(s) related to change ticket type which needs to be enabled in order to view, create, modify orĀ perform actions over a change. Refer to this article on the list of permissions and its functional aspect…

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