You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.

Showing articles from Replies tag

How to use Messages tab in Incident details page?

## Messages tab in Incident details page * All the conversations and messages(Replies) related to the incident between the agent and the requester will be displayed here. * All the internal conversations(Private Notes) between the agents within the team(s) and assignment group(s) and notes related to the inciden…

scroll to top icon