How to customise the create problem form?
Required Permission Manage All Forms * This is a team level role. * Navigate to Roles and Permissions > Role type: Team > Managerial tab > Forms section to enable this permission. How to customise the create problem form? Follow the steps below to customise the create problem form. * Navigate to Main menu >…
How to create a Problem?
Required Permission Agents with the below Team level permissions will be able to create a problem 1. Create Problem tickets in Associated Teams * Agents with this permission can create a problem in any of the Team(s) and Assignment Groups to which they are part of. * This is a Team level permission. 2. Create …
Overview of Problem Details Page
Required Permission(s) Depending on the action that There are multiple team level permission(s) related to problem ticket type which needs to be enabled inorder view and perform actions over a problem. Refer to this article on the list of permissions and its functional aspects. The information in the details pa…
