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Showing articles from Problems tag

How to customise the create problem form?

## Required Permission **Manage All Forms** * This is a team level role. * Navigate to **Roles and Permissions > Role type: Team > Managerial tab > Forms** section to enable this permission. ## How to customise the create problem form? Follow the steps below to customise the create problem form. 1. Navigat…

How to create a Problem?

## Required Permission Agents with the below Team level permissions will be able to create a problem **1. Create Problem tickets in Associated Teams** * Agents with this permission can create a problem in any of the Team(s) and Assignment Groups to which they are part of. * This is a **Team** level permission. …

Overview of Problem Details Page

## Required Permission(s) Depending on the action that There are multiple team level permission(s) related to problem ticket type which needs to be enabled inorder view and perform actions over a problem. [Refer to this article][1] on the list of permissions and its functional aspects. The information in the details…

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