Overview of Requester Details Page
The Requester Details page offers a comprehensive overview of the requester's details and tickets raised by them. This article will guide you through the various elements and actions available on this page. Requester Profile - Overview Card The requester's name, email address, and consolidated counts of all ticke…
How to configure Requester Groups?
What are Requester Groups? Requester groups helps to categorise the requesters within your service desk based on profile attributes, department affiliation, or existing user groups of the requesters depending upon your organisation needs. This article explains how you can easily create and configure requester groups…
How to add Requesters?
Requesters are the individuals who initiate service requests, raise incidents, request for information, or seek assistance in Service Desk. Managing requesters is a critical task to delivering efficient support services. This article explains the steps for adding requesters in your service desk. Required Permissio…
