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Showing articles from teams tag

Installation of Assist AI on Microsoft Teams

Assist AI is a conversational AI and ticketing tool that can reside within Slack and MS Teams. It can help deflect questions from employees by suggesting relevant answers from the added knowledge sources. This article explains the steps to install Assist AI on Teams. **Pre Requisite**: You must be a Global admin on T…

Let your employees use Assist AI on Teams

As an admin, once the installation, knowledge configuration is completed for Assist AI, you would want all the employees in your organisation to start using Assist AI. Please follow these steps to bring up Assist AI on every employees side tab on Teams, so they can ask their questions directly to the bot. **Pre requi…

Setting up Microsoft Teams Integration with HappyFox

Microsoft Teams is a unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage, and application integrations. The HappyFox-Teams integration lets you to automatically push select ticketing events from HappyFox Help Desk (new ticket creation, ticket assignme…

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