You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.

Showing articles from Set Category Automatically tag

Automatically move Ticket Categories using Smart Rules

HappyFox lets you change ticket categories automatically via Smart Rules, upon satisfying a condition. > Available in all Pricing Plans **Steps**: 1. Go to Automate >> Smart Rules. 2. Click on Create a Smart Rule. 3. In the actions section, under "Set Ticket Properties", choose "Set Category". 4. Choose …

scroll to top icon