The HappyFox account name created during your account registration (company.happyfox.com) can be remapped to suit your custom domain requirements (support.companyname.com) or (domain.com)
This option is only available on our Mighty subscription plans and above.
To do this, we request you to set up a CNAME record on your DNS provider's control panel to point to <accountname>.happyfox.com.
Like, CNAME record for support.yourcompanyname.com points to acmewidgets.happyfox.com
Once the CNAME record is set up, kindly send us an email to firstname.lastname@example.org, with the chosen custom domain & your HappyFox account URL. We will do the needful from the backend and inform you the same.
Note: Once the custom domain is set, we disable the SSL certificate on your account since the SSL certificate for HappyFox only works for *.happyfox.com sub-domains. If you'd like to still have SSL enabled on your account, you will have to purchase and provide us the certificate and key files for your sub-domain. We will then install the certificate and enable SSL on your HappyFox Account.
You will be able to access the your HappyFox account using the browser without SSL. However, you will not be able to access your account using the mobile app until you install SSL on your custom domain.
For more information on the steps to acquire an SSL for your custom domain, please click here.
For Multi-brand page custom domain URLs:
The same as above applies for multi-brand custom domains as well. All you'd need to do is configure the desired custom domain URL of your multi-brand page as a CNAME record, and have it point to your default multi-brand URL - multibrand.accountname.happyfox.com.
Like, CNAME record for multibrand.acmewidgets.com points to multibrand.acmewidgets.happyfox.com.