HappyFox Service Desk reports now support filter conditions, helping you narrow down your report data based on specific parameters. This allows for more focused analysis and decision-making.

Accessing Filters in Reports:

• Go to the Reports module from the main menu.

• Choose the report you want to view (e.g., Inflow, Distribution, Canned Action).

• Click on the "Filter" button available at the top of the report.

Adding a Filter:

• In the filter panel, click "Create New Filter".

• In Match All or Match Any, choose a field (e.g., Category, Status, Assignee)

• Select an appropriate condition (e.g., equals, contains).

• Enter or select a value for the condition.

• Click "Add" to filter the data.
  

Saving and Reusing Filters:

You can save your filter setup for future use:

• After setting the desired filters, click "Save Filter".

• Provide a filter name.

• Access saved filters quickly next time you open the report.

Filter Behavior:

• Once a ticket filter is applied to a report, only the tickets that satisfy the filter conditions will be considered when computing the report statistics.

• Filters use AND logic, meaning all conditions must be met for a ticket to be included.

• The selected filters and categories will be persisted across all reports until manually changed.
  Note: A maximum of 15 filter conditions can be applied at a time.