More Actions
The “More Actions” feature on the ticket details page allows you to perform additional ticket actions such as: * Clone * Create new related ticket * Merge Ticket * Forward Ticket * Change Contact * Relate Tickets * Trigger Suryvey * Delete Ticket Note: The list of options may differ based on the Role Access …
Add a related ticket
The Relate ticket option can be used to relate multiple tickets pertaining to the same issue to a single ticket. Y ou can also Create a new related ticket to the current ticket you are working on. This way tracking the tickets with a similar issue will be easier and all the affected customers can be notified about a…
