Managing Feature Limitations in the Basic Plan: Solutions for Role, Email, and Domain Restrictions
This article outlines the feature limitations customers may face when switching from a high value plan to Basic plan subscription, specifically regarding the number of roles and permissions, custom email, and custom domain options. If you are currently on a high-value plan that allows more flexibility with roles and…
List of Account Level Management Permissions in Service Desk
Account Settings Permissions 1. Manage Account Settings This permission will allow the user to make changes to the Account Settings like Company Name, Timezone, Language, Country code and other personalization settings of the service desk account. Agents Permissions 1. Manage Agents in the Account This p…
List of Managerial Permissions for Team Roles
Agents Permission(s) 1. Manage Agents in a Team This permission will allow the user to access the Agents within the Team(s) they are part of under Service Desk > Manage > Teams . They will be able to do the following actions, * Access Agents tab within the Team(s) they are part of. * Add existing agents to th…
