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Showing articles from relate tag

More Actions

The “More Actions” feature on the ticket details page allows you to perform additional ticket actions such as: * [Clone][1] * [Create new related ticket][2] * [Merge Ticket][3] * Forward Ticket * [Change Contact][4] * [Relate Tickets][2] * Trigger Suryvey * [Delete Ticket][5] Note: The list of option…

Add a related ticket

The Relate ticket option can be used to relate multiple tickets pertaining to the same issue to a single ticket. You can also Create a new related ticket to the current ticket you are working on. This way tracking the tickets with a similar issue will be easier and all the affected customers can be notified about any …

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