Showing articles from round robin tag

Auto Assignment : Round Robin based on Active Agents

HappyFox lets you automatically assign agents to tickets through an auto- assignment algorithm that aims to maximize agent engagement - **Round Robin based active agents.** > Available in all pricing plans The goal of this auto-assignment is very simple - assign tickets to each active agent in a round-robin manner. …

Auto Assignment : Round Robin Method

HappyFox lets you automatically assign agents to tickets through an auto- assignment algorithm that aims to distribute ticket assignment evenly among helpdesk agents - **Round Robin method**. > Available on all pricing plans. [Round Robin Algorithm][1] is used to assign tickets automatically to the team members as a…

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