Auto Assignment : Round Robin based on Active Agents
HappyFox lets you automatically assign agents to tickets through an auto- assignment algorithm that aims to maximize agent engagement - **Round Robin based active agents.** > Available on Fantastic and higher pricing plans The goal of this auto-assignment is very simple - assign tickets to each active agent in a rou…
Auto Assignment : Round Robin Method
HappyFox lets you automatically assign agents to tickets through an auto- assignment algorithm that aims to distribute ticket assignment evenly among helpdesk agents - **Round Robin method**. > Available on Fantastic and above pricing plans [Round Robin Algorithm][1] is used to assign tickets automatically to the te…
