Showing articles from RingCentral tag

RingCentral Edit Settings

**INTRODUCTION** With RingCentral for HappyFox, you can have your staff receive calls and also make outgoing calls through RingCentral from within HappyFox. This article covers editing RingCentral settings. RingCentral Integration is available on Fantastic, Enterprise and Enterprise Plus plans. **EDIT RINGCENTRAL S…

Outbound Calls through RingCentral

**INTRODUCTION** HappyFox allows your staff to make outbound calls through Ringcentral from within the HappyFox app. This article takes you through the the entire lifecycle of an outbound call, starting from call initiation upto ticket creation. Call recordings from RingCentral can be added as a new ticket or append…

Inbound Calls through RingCentral

**INTRODUCTION** HappyFox allows your staff to handle inbound calls through Ringcentral from within the HappyFox app. This article takes you through the entire lifecycle of an incoming call, starting from call arrival upto ticket creation. Call recordings from RingCentral can be added as a new ticket or appended to …

RingCentral App Setup

**INTRODUCTION** With RingCentral for HappyFox, you can have your staff receive calls and also make outgoing calls through RingCentral from within HappyFox. Call recordings from RingCentral can be added as a new ticket or appended to an existing ticket. Call recordings and additional meta-information about the call …

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