Improved Ticket Threading Preference in Happyfox Helpdesk
We have improved ticket threading preferences by introducing a new feature “Restrict Subject-Based Threading to Ticket Participants.” Note: With this enhancement, Restrict Subject-Based Threading to Ticket Participants will be enabled by default on your account. However, if your business relies on receiving emai…
Ticket Threading
How to ensure customer replies are threaded back to the right ticket? Customers reach out to your support team through email which gets converted as tickets in HappyFox which is a straightforward workflow. What happens when customers and your agents reply back and forth on the same query? How does HappyFox relate …
