Create Work Schedules for non-working Hours/Night schedules
We all know how to [create work schedules][1]. Its pretty straight forward to set up Work Schedules for regular Morning hours but not with the case where you want one for your Off, non working hours. In order to create work schedule for non working hours, we need to create two separate Work Schedules. 1. Create the …
Create and Manage Work Schedules
Work Schedules help you clearly define the work timings of your support team. You can have more than one Work Schedules configured, based on your team set up. You can then chose to include them in any SLAs or Smart Rules to exclude the nonworking hours when calculating time-based conditions. > Available on all Pricin…
