How to combine the values of a text field?
**HappyFox BI allows you to combine the values of a text field values into groups to help you analyze them.** **For instance, let’s say you want to view tickets that are currently in 'Open' or 'In Progress' status against the rest of the other tickets, you need to combine all the ticket statuses except ‘open’, 'In Pr…
Send SMS using smart rules
You can now send SMS from HappyFox automatically, using [Smart Rules][1]. To do this, you need to have the SMS feature enabled within HappyFox. Read about [HappyFox SMS][2] to enable SMS feature to your account. > This feature is available only for Fantastic and above plans **To do this,** 1. Goto Automate >> Sma…
SMS Logs: View logs of text messages triggered from HappyFox
**Introduction:** When you want to check the status and price of the SMS sent from HappyFox, all in one place, SMS logs does the job for you. To do this, you need to have the SMS feature enabled within HappyFox. Read about [HappyFox SMS][1] to enable SMS feature to your account. > This feature is available only to F…
HappyFox SMS : Sending text messages from tickets
HappyFox SMS feature allows you to send text messages from within a ticket. Available Plans: ✖️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **SMS feature in a nutshell:** * Register a new phone number within HappyFox for free. * Refill your HappyFox account balance for sending SMS. * Start sendin…
