Showing articles from Custom report tag

How to sort data in a visualization?

**Sorting allows us to rearrange the order of the dataset based on our requirements. A visualization can be sorted based on a field that is not used in the current visualization as well. More than one field can be used to sort a visualization.** **How to sort a visualization?** 1. **Click the ‘edit’ icon on the to…

How to set timezone for your Happyfox BI account?

**HappyFox BI allows you to configure your timezone so that the reports can be shown in your timezone instead of UTC.** **Steps to be followed:** * **Click on the profile icon on the top right of the page.** * **Click 'My Settings'**** from the dropdown** * **Click on the 'Timezone' option and choose your ti…

How to apply date filter?

**A date filter determines the time range to extract the data for your visualization. This time filter affects all the visuals across your account. The date range selected will be saved until changed otherwise.** **Steps to be followed:** 1. **Click on the date range on the right-top of the page.**** ** ** **![][…

What are the filters available in Happyfox BI?

**Filter and its types:** **There are three types of filters available within HappyFox BI,** * **Implicit filter** * **Explicit filter** * **Top N filter** ![][1] **Implicit filters: ** **Implicit filters allow users to choose a field to be a custom filter on the visualization. Implicit filter values are …

Create a Custom Report

HappyFox allows you to create custom reports that help you monitor your customer support system. > This article pertains to "HappyFox Classic Reports". Custom Reports feature is available to all pricing plans. **Steps to Create a Custom Report:** * Login to your helpdesk account and go to Reports(Classic) >>…

Custom TAT report using lifecycle reports

This article guides you on how to use Life cycle reports and few excel formulae to create a day wise TAT report for tickets created on a given month. Steps on how to create a life cycle report is given here --> https://support.happyfox.com/kb/article/203-create-life-cycle-reports **Life cycle reports:** Life cycle …

How To: Calculate ticket resolution time considering Business Hours (excluding non-working hours, weekends and holidays)

By default, HappyFox Reports compute data taking into account the entire day for calculation of first response time, average response time etc. To calculate the ticket resolution time, accounting only Business Hours, follow the below steps: 1. Open the appropriate report under HappyFox --> Reports --> All Reports.…

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