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Showing articles from Helpdesk tag

Configure Harvest Integration with HappyFox

Harvest is a web-based time tracking software designed for businesses and individuals who need to track their time and manage projects. Harvest offers a range of features, including the ability to track time through multiple devices and platforms like HappyFox help desk. The integration between Harvest and the Agent …

In-app notifications for agents

Using the **My Notifications pane**, agents can quickly view significant updates or events happening within the HappyFox help desk that directly involves them. The main objective here is to notify the agents of the important helpdesk updates without requiring them to move to an email client in order to check them, mak…

Adding private notes for agent replies via email

HappyFox help desk administrators can now define how incoming messages are added to a ticket when an agent replies to an email. The administrator can choose whether to set it to an email reply or a private note. This feature is being introduced to address scenarios in which agents with the permission to reply to the …

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