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Showing articles from threading tag

Ticket Threading

**How to ensure customer replies are threaded back to the right ticket? ** **Customers reach out to your support team through email which gets converted as tickets in HappyFox which is a straightforward workflow. What happens when customers and your agents reply back and forth on the same query? How does HappyFox rel…

Threading Without Ticket ID in the Subject Line

**Introduction:** This feature facilitates threading of tickets and its updates without the need of having ticket ID in the subject line. Current behaviour requires ticket ID to be present in the subject line. > **Note**: This is applicable in all the pricing plans.** ** The threading of the tickets can now be achi…

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