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Showing articles from SMTP tag

How to remove your account URL from outgoing email information?

Have you noticed your outgoing emails/updates to your customers, include your HappyFox account's URL along with your category's email address? If yes, you're probably wondering how to get rid of it. This is the one we're talking about: ![][1] It also shows up here: ![][2] This information will only be displayed i…

How to add HappyFox as a Safe Sender in Office 365 (Exchange)

The below steps will walk you through adding HappyFox as a Safe Sender on your Office 365 (Microsoft Exchange) instance. This will help ensure your emails are delivered without any delays. ### Connection Filter Step 1: Log on to your Office365 (Microsoft Exchange) instance, then head on over to the Exchange Admin Ce…

Difference between General Outgoing Email and Category Outgoing Email Settings

If you've begun using HappyFox for a while now, you may have noticed settings for outgoing email in two different sections of your account. One can be found under Manage >> General, and the other appears in a category's configuration under Manage >> Categories. ### General Outgoing Email Settings: ![][1] The Outgo…

Setting up Sub Categories or multiple categories using the same FROM ID

This article explains how you can set up parent-child categories, or sub categories. Where only one of the categories has an email ID associated with it, but tickets in the other (child or sub) categories will also be updated with the responses sent by the customers. You can set up just one Category with email integr…

How to configure an outgoing SMTP for a Category?

You can use your own email server to send replies on tickets. This can configured under the category's settings. The steps to do this are as outlined below: **Step 1:** Navigate to **Manage >> Categories** and click **edit **next to the category you're looking to configure the SMTP for. **Step 2:** Scroll down to *…

Using SPF records to aid proper e-mail delivery

If you are using your own domain as a _From Address_ in HappyFox with or without your own _SMTP credentials_, you should set up an SPF record with your e-mail domain registrar to ensure proper delivery of emails. [**Sender Policy Framework**][1] (**SPF**) is an [email][2] validation protocol designed to allow receivin…

How to configure an Office 365 SMTP Relay Connector

HappyFox allows sending outgoing emails through your own mail server's SMTP. However, when using Office 365, you may have to configure an SMTP relay on your mail server's end for it work correctly. Follow the below steps to set this up: **Step 1**: Log in to your Office 365 tenant, open the **Exchange Admin center**…

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