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Showing articles from CC tag

Identify CC'ed tickets

HappyFox lets you identify tickets that were not directly sent to you, but your were just CC'ed which would require a different treatment. To identify tickets that your Category email ID was CC'ed, you can do so by checking the right-hand-side corner of your ticket update(s). ![][1] [1]: https://hf-files.s3.amaz…

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