Showing articles from status tag

Quick Ticket Actions on Tickets

This article contains steps on how to change Ticket Properties from a ticket detail page. **Watch a Feature Walkthrough 📽:** The ticket properties that can be changed from the ticket detail page are as follows: * Ticket Status * Assignee * Category * Due Date * Priority There are basically two ways in wh…

Manage Statuses

Statuses are used to indicate the stage at which the ticket is present right now in the whole ticket life cycle. These statuses can be customized according to your business workflow. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **Watch a Feature Walkthrough 📽:** ## Add Status …

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