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Showing articles from status tag

Multi-lingual Statuses

HappyFox offers the ability to have the same statuses translated into different languages. Existing status names and their description can be translated into one/many of the currently supported agent portal languages. These translated statuses would be visible elsewhere in the agent portal as well as in the contact po…

Quick Ticket Actions on Tickets

This article contains steps on how to change Ticket Properties from a ticket detail page. **Watch a Feature Walkthrough 📽:** The ticket properties that can be changed from the ticket detail page are as follows: * Ticket Status * Assignee * Category * Due Date * Priority There are basically two ways in wh…

Manage Statuses

Statuses are used to indicate the stage at which the ticket is present right now in the whole ticket life cycle. These statuses can be customized according to your business workflow. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **Watch a Feature Walkthrough 📽:** ## Add Status …

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