Showing articles from statuses tag

Filling required-on-complete fields from ticket details page side bar

HappyFox allows you to [create custom fields][1] and also mark them as '**Required-on-Ticket-Completion**'. Such fields should be updated with information before closing the tickets. Applicable Plans: ✖️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus When a ticket is moved to a [status of 'Completed' behavi…

Manage Statuses

Statuses are used to indicate the stage at which the ticket is present right now in the whole ticket life cycle. These statuses can be customized according to your business workflow. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **Watch a Feature Walkthrough 📽:** ## Add Status …

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