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Showing articles from report tag

How to create a new report in Happyfox BI?

**A report is a collection of _[pages][1]_. Any number of pages can be added to a report. Grouping of pages into reports makes sharing easier within and outside the organization. Reports help organize your pages and visualizations.** **How to create a new Report?** 1. **Log in to your HappyFox BI account and click…

What does "Others" signify in Ticket Distribution of Reports section?

The Ticket Distribution section in the Reports page, shows the number of tickets based on four criteria - Status, Priority, Assignee and Category. This information is viewable as pie charts. ![][1] Sometimes when there are many values under each distribution, an additional value called "**Others**" will appear. The …

Exporting Assets to Spreadsheets

HappyFox supports reporting on assets via downloadable spreadsheet exports. To download a report, 1. Navigate to the "Asset Management" module. 2. From the Asset List page, click on "Download Report" button. ![][1] 3. You will be prompted with a confirmation model asking for permission to send the report via email…

Measure SLA performance

Analyze and benchmark your performance with respect to the [Service Level Agreements (SLA) ][1]that you have created for your helpdesk customers through the "SLA Performance Report". > This Article pertains to "HappyFox Classic Reports".  Available on all pricing plans. **Where to locate "SLA Performance Repo…

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