How to create a new report in Happyfox BI?
A report is a collection of pages . Any number of pages can be added to a report. Grouping of pages into reports makes sharing easier within and outside the organization. Reports help organize your pages and visualizations. How to create a new Report? * Log in to your HappyFox BI account and click the menu b…
What does "Others" signify in Ticket Distribution of Reports section?
The Ticket Distribution section in the Reports page, shows the number of tickets based on four criteria - Status, Priority, Assignee and Category. This information is viewable as pie charts. Sometimes when there are many values under each distribution, an additional value called " Others " will appear. The pie cha…
Exporting Assets to Spreadsheets
Assets can be exported to spreadsheets in HappyFox help desk in a single click. Follow the below steps to export all the assets from a particular asset type. * Navigate to the Asset Management module. * From the Asset List page, click on Export Assets button. * Once the export file is ready an e…
Measure SLA performance
Analyze and benchmark your performance with respect to the Service Level Agreements (SLA) that you have created for your helpdesk customers through the "SLA Performance Report". This Article pertains to "HappyFox Classic Reports". Available on all pricing plans. Where to locate "SLA Performance Reports"? 1. Log…
